Frequently Asked Questions

We accept secure online payments through debit and credit cards (Visa & Mastercard) using our authorized bank payment gateway. Bank transfer options may also be available for selected clients.

Yes. All payments are processed through a bank-approved, PCI-compliant payment gateway. Vertex Logics does not store or process card details on its servers.

Prices may be displayed in USD for reference, especially for international clients. However, all payments are processed and settled in Pakistani Rupees (PKR). The PKR equivalent is clearly shown at checkout before payment confirmation.

Yes. International debit and credit cards are supported, subject to the card issuer’s approval and applicable regulations.

Card payments are confirmed instantly. Once the payment is successful, you will receive on-screen confirmation and/or an email notification.

Due to the nature of IT, software development, and digital services, refunds are generally not applicable once work has started. Refund eligibility, if any, is governed by our Refund & Cancellation Policy.

If a payment fails, please: 1) Retry after a few minutes, 2) Use a different card, or 3) Contact your card-issuing bank. If the issue persists, contact us at billing@vertexlogics.com.

Yes. For SaaS products and subscription-based services, recurring billing may be enabled. All billing terms are clearly disclosed before subscription activation.

In rare cases, banks may delay confirmation. Please contact us with: Payment date, Amount paid, and Last four digits of the card. We will verify and resolve the issue promptly.

No. The amount shown at checkout is the final payable amount. We do not add any extra payment processing, bank, or tax charges during checkout.

We collect only necessary information such as name, email address, phone number, company details, and project-related data required to deliver our services.

No. Vertex Logics never stores card details. All payment information is securely handled by our authorized bank payment gateway.

We use industry-standard security measures, including: SSL encryption, Secure servers, and Restricted access controls to safeguard your data.

We do not sell or trade personal data. Information may only be shared with: Payment processors (for payment handling), Trusted service partners (for service delivery), and Legal authorities if required by law.

Only if you explicitly opt in. You may unsubscribe at any time.

We retain personal data only as long as necessary to: Fulfil contractual obligations and Meet legal, accounting, or regulatory requirements.

Yes. You may request data access, correction, or deletion by emailing info@vertexlogics.com.

Yes. Cookies are used to improve website functionality and user experience. You may disable cookies through your browser settings.

No. We are not responsible for the privacy practices of third-party websites linked from our site.

info@vertexlogics.com | sales@vertexlogics.com | www.vertexlogics.com