Refund Policy
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General Refund Policy
Due to the nature of digital and custom services provided by VERTEX LOGICS (SMC–PRIVATE) LTD, refunds are generally not applicable once work has commenced.
We understand that circumstances may vary, and we evaluate each refund request on a case-by-case basis.
Please review our specific refund conditions below.
Project Services
Refund eligibility for project-based services:
- Refunds may be considered only if work has not started
- Refund requests must be made within three (3) days of payment
- Once project work has commenced, no refunds will be issued
- All refund requests are subject to review and approval
- Approved refunds will be processed within 7-10 business days
Non-Refundable Items
The following are strictly non-refundable:
- Services where design work has been initiated
- Development work that has commenced
- Third-party costs incurred on behalf of the client (licenses, hosting, domains, etc.)
- Completed deliverables or milestones
- Consultation fees and project planning costs
Subscriptions
Subscription-based services refund policy:
- Subscription payments are non-refundable
- Users may cancel their subscription at any time to stop future billing
- Cancellation will take effect at the end of the current billing cycle
- No partial refunds are provided for unused subscription time
- Access to subscription services continues until the end of the paid period
Chargebacks
Unauthorized chargeback policy:
- Unauthorized chargebacks may result in immediate service suspension
- Clients must contact us directly to resolve payment disputes before initiating chargebacks
- Chargeback fees and administrative costs may be charged to the client
- Services will remain suspended until the matter is resolved
- Legal action may be taken for fraudulent chargebacks
Refund Requests
How to submit a refund request:
- Email: sales@vertexlogics.com or info@vertexlogics.com
- Include your order/invoice number and reason for refund
- Provide detailed explanation of your refund request
- All requests are reviewed within 5–7 business days
- You will receive a response via email regarding the status of your request
- Approved refunds will be processed to the original payment method
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